What do the users not like currently?
The pain points that users have with current solutions are the pain points they have. Either because no solution was created yet or because only bad solutions exist.
Pain points are discovered during the analysis
The pain points with current solutions or based on the fact that no solution exists at all is a great starting point in the analysis phase within the UX Workflow. The more pain points users have the more can UX Designers support them by creating a new solution.
The UX Workflow is basically divided into five phases. The analysis phase, the prototyping phase, the visual design phase, the imp...